Know exactly what to do to grow sales with direct input from the buyers you're trying to reach
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- Salespeople are good people with a bad rap
- Salespeople lose sight
- Buyers and sellers have their guard up all the time so the transaction is prone to conflict
- Typical salespeople look for examples across the marketplace and do "what everyone else does"
- Sales management is different from sales
- There is no formal sales training program so bad habits are carried forward
- Conduct surveys and field observation to customize the training
- There are no shortcuts
- Do you want to effect change or just check a box?
- The book researched 530 B2B buyers
- 30 behaviors
- Big gap found
- Through research we know that sales leaders and salespeople are born and made
- Buyers commented the most on the seller follows through on their commitments
- The phone is alive and well
- Inbound is great but outbound is still effective
- Buyers do not want fishing expedition calls
- They want value
- They want an experience
- Ask questions that make them think
- Be more purposeful
- Before CRMs we had paper and tracked things about our leads
- You can still do that
- Pure persistence is not enough
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