Use Artificial Intelligence To Provide Better Customer Support
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- Smith is an expert like a blacksmith
- Live and AI receptionist and website chat for the SMB space
- AI for chat on your site
- US-based English and Spanish instant translation for chat
- Playbooks allow workflows/sequences that can ask language preference
- Consumers want instant answers and responsiveness
- Maddy and I don't like AI bots to act like humans so admit that your bot is not human
- You and your prospects want to be efficient with their time
- Refer your visitors to great resources to build good will
- It's inefficient for you to have a skilled expert answering your phones
- Their AI helps their receptionists know how to respond
- Your playbook will build over time so stick with it
- Just get started. You'll get a report after each call/chat.
- Responsive vs Perfection
- Cloud phone pad
- Track marketing campaigns
- Text from the system
- Whitelist numbers
- Overflow, i.e. answer if I don't pick up
- Test them with their free trial
- Secret shop them!
- Calculate your own time value
- Ignorance is not bliss
- Month-to-Month
- Choose-your-own-adventure
- Make outbound calls to confirm appointments
- Spam calls are blocked automatically for free
- Calls can be blocked and/or routed
- They'll be responding to text messages as well
Links Mentioned In The Sales Podcast