Great Support Means Great Sales
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What You'll Learn In This Episode of The CRM Sushi Podcast...
- Hear Jeremy Shapiro's entrepreneurial journey on The Sales Podcast
- Help desk + messaging platform
- Inbound emails
- Inbound SMS
- Support cases
- Live chat
- Email broadcasts
- Emails coming into your work/personal email is a nightmare
- You can't scale by forwarding your emails to your support staff
- Shared email addresses can't prioritize or track who replied
- Transition
If you don't take great care of your customers...someone else will." ~Kate Zabriskie
- Great customer service is a profit center.
If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper questions to ask." ~Albert Einstein
- Who does FuseDesk help?
- Visibility and insights for Business owners
- Accountability for team
- Ease of use for customers
- Log in with your Keap user ID
- Create Cases with Keap Campaign Builder
- Works with many membership sites
- Two simple views for your team
- Automate the flow of support emails
- Templates for quick replies with merge fields
- Color-code age of tickets
- Auto-follow-up with customers to measure how you're doing
- Earn your "Commitment To Excellence" badge
- Apply Case Tags to trigger detailed automation
- Route VIPs
- Integrates with Slack to keep the team updated
Links Mentioned In The CRM Sushi Podcast
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