Get the Best Keap CRM Help Desk + Messaging With FuseDesk

Wes Schaeffer | October 14, 2019

Great Support Means Great Sales

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What You'll Learn In This Episode of The CRM Sushi Podcast...

Hear Jeremy Shapiro's entrepreneurial journey on The Sales Podcast
Help desk + messaging platform
- Inbound emails
- Inbound SMS
- Support cases
- Live chat
- Email broadcasts
Emails coming into your work/personal email is a nightmare
You can't scale by forwarding your emails to your support staff
Shared email addresses can't prioritize or track who replied
Transition
- Your team
- Your customers

If you don't take great care of your customers...someone else will." ~Kate Zabriskie

Great customer service is a profit center.

If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper questions to ask." ~Albert Einstein

Who does FuseDesk help?
- Visibility and insights for Business owners
- Accountability for team
- Ease of use for customers
Log in with your Keap user ID
Create Cases with Keap Campaign Builder
Works with many membership sites
- Accessally
- Memberium
- iMember360
- Wishlist Member
Two simple views for your team
- Case Queue
- Actual Case
Automate the flow of support emails
Templates for quick replies with merge fields
Color-code age of tickets
Auto-follow-up with customers to measure how you're doing
Earn your "Commitment To Excellence" badge
Apply Case Tags to trigger detailed automation
Route VIPs
Integrates with Slack to keep the team updated