Take the 1,000-call challenge
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- Native New Yorker
- Learned patience and how to work with a culture that is not motivated by money in Costa Rica
- How to motivate people
- Grew a call center to 600 employees
- Looked at quality of life
- Gave unlimited vacation time
- Helped him relax and calm down, which was healthier
- He had to be within two bus stops for his workers, so location was key
Take the 1,000-call AI challenge to make more sales with outbound calling."
- People today are looking at quality of life as well now in the post-COVID world
- People understand their worth now
- He is paying his people better
- Create a better culture to offset lower salary if you can't match your competitors
Chris Orlob discusses using AI to close more sales on The Sales Podcast #233
- Working in the B2C world to return calls to leads and transfer to a sales rep
- Calls are so rare post-COVID, so making calls can be more effective today
- Multi-media, multi-step follow-up is key
- He's creating a contact-solution vs. a call-center-solution
- He has a conversational AI product
- Personalized greetings
- Tied to your CRM, i.e., tokenization
- Does a TO—turnover—quickly when the system doesn't know how to answer
- People want to be more direct and get to the point faster
- The AI has to listen
- We don't listen to learn, we listen to reply
- Listen to understand
- Your AI can keep you
- Conversational
- Consistent
- Compliant
- Cost-effective
- You need 10-agents at least to benefit from his software
- It's an all-in solution
- He's the gas of the fire, not the spark
- It's a model that has to be trained by humans
- Get your sales cycle dialed in before you bring in AI
- Take the 1,000-call challenge at Vocodia