You Really Can't Handle The Truth...and Neither Can Your Customers
How To Connect With Customers Who Think They Know It All
“The test of a first rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function.” F. Scott Fitzgerald
Yesterday I was made aware in no uncertain terms that there are few people capable of demonstrating their first rate intelligence when involved in a Facebook mob. For a while it bummed me out.
Then I remembered
- The lynchings in the South going back hundreds of years and continuing as recently as the hanging of Otis Byrd in Port Gibson, MS on March 19, 2015.
- "Et tu, Brute" from Shakespeare's 1599 play Julius Caesar, which portrayed the actual assassination of Caesar on March 14, 44 BC.
- And let's not forget Cain and Abel, which, while not technically an example of group think, mentionining it will probably foster examples in comments on the image and title...but I hope I'm wrong.
That being said, I was also encouraged yesterday by the support of a few good friends, and a new one that reached out for no other reason than kindness.
Dichotomy is defined as a division or contrast between two things that are or are represented as being opposed or entirely different.
This all began when I reached out to another sales trainer to invite him to be a guest on The Sales Podcast. Both being A-type personalities I'll save you the details and simply state the conversation went sideways, as electronic communications are wont to do, especially between two people who do not know one another.
However, that was simply a private conversation that I thought ended with us both telling the other to go pound sand...and a few other things not fit for print.
I was mistaken.
This individual proceeded to screenshot our conversation and make it public in his group, which is comprised of people of "high energy and low ability," as my new benefactor so aptly described. (That's a writer-downer right there.)
Since I was not a member of this group a few friends made me aware of the digital mob attack on my exchange with this person and I confronted him again electronically as to why he would do that. He replied that he'd let me in the group to address the situation.
I proceeded to make my own video and blog post describing my side of things and that's when the digital lynching began in earnest.
